Privacy Policy

This Privacy Policy explains how Victoria Diamonds handles personal data in line with UK data protection law.

United Kingdom Privacy Policy

Victoria Diamonds respects your privacy and handles personal data in accordance with the UK GDPR and the Data Protection Act 2018. We only collect personal information when it is necessary to provide our services, respond to enquiries, arrange appointments, process custom jewellery requests, or communicate with you about our collections.

We may collect your name, email address, phone number, order or enquiry details, communication history, and any information required to process a bespoke design or appointment request. We process this data for the purposes of customer service, order fulfilment, appointment scheduling, marketing communications where you have given consent, and compliance with legal obligations.

Your personal data may be shared only with trusted service providers, including CRM and email systems, payment processors where required, and professional advisers who provide legal, accounting, or operational support. We do not sell personal data and we do not keep it for longer than necessary for the stated purpose.

You may request access, correction, deletion, or restriction of your personal data, and you may withdraw your consent to direct marketing at any time. Please contact us at info@victoriadiamonds.com or via the contact details on our website if you would like to exercise these rights.

We use cookies and similar technologies for browsing, security, and analytics where consent has been provided. Where legally required, we will obtain your consent before activation of non-essential cookies.

If you are dissatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

Data rights and contact

• Access, correct, or delete the personal data we hold about you.
• Object to or restrict processing for specific purposes.
• Withdraw consent for marketing or non-essential cookies.
• Request information about third-party processors used to support our service.

Contact: info@victoriadiamonds.com | +44 7594 442577